Average service time chart presenting three difference indicators
- Average service time: average delay between the client's call and first delivery attempt *
- Average preparation time: average delay between the client's call and having the package ready for delivery (Ask for customer's call time must be activated; see System Settings > Workflow) *
- Average delivery time: average delay between the time the courier takes ownership and the first delivery attempt **
* : Only orders without time contraints (delivery time) are considered
** : Does not take pick-ups into consideration