It is possible to schedule a recurring order on a set frequency. This will speed up the order creation process and minimizes the chances of forgetting orders. A recurring order keeps the same information except for the amount to collect.
Recurring orders are identified by the letter R (for Recurring). Unlike an on-demand order, recurring orders will show up under Action Required with a Not activated status. To make it available for your couriers, you will need to activate it.
Activating a recurring order
- Under the Action Required status, select the order which needs to be sent out to delivery (it is possible to select multiple orders simultaneously)
- Click on Send to delivery
- Add the amount of the order (if applicable)
- Add your employee code
- Confirm by clicking Send to delivery
Activating a recurring order:
Activating multiple orders at once:
Editing a recurring order
It is possible to edit a recurring order; activated or not. The changes applied to an recurring order can be a one time change or be applied to all subsequent recurring orders.
In order to edit a recurring order, simply follow the same steps as with Edit an Order. Once you've applied the necessary changes, you can either change the selected order or all subsequent recurring orders.
Changing the date of recurring order will only be applied to the current order. For example, if you move a recurring order set for Thursday to a Tuesday, future orders will remain on Thursdays.
It is not possible to change the frequency or the all the future dates of a recurring order. In order to do so, you'll need to cancel the current recurrence and create a new recurring order.
Consult a client's recurring orders
In the client's profile, you can consult the client's recurring orders.
Display the average delivery time of a recurring order
It is possible to display the average delivery time of a recurring order on the mobile app. This will help new drivers maintain similar time of delivery for clients with recurring orders. The time of delivery is an average of the last five deliveries of this recurring order.